Global Crossing Simplifies Transition to VoIP for Enterprises
19 March 2007
Global Crossing (Nasdaq: GLBC), a leading global IP solutions provider, today announced it is making it easier for enterprises to migrate from traditional telephony to Voice over Internet Protocol (VoIP) by introducing Global Crossing Managed IP Telephony Solutions(TM). The service enables customers to take advantage of VoIP's enhanced capabilities and more predictable cost structure.
Using Global Crossing Managed IP Telephony Solutions, enterprises can bundle and customize the company's VoIP service elements to save money and simplify the transition to an integrated VoIP solution. As part of the company's VoIP Professional Services portfolio, Managed IP Telephony Solutions integrates the Global Crossing Enterprise VoIP Services(TM) portfolio with Avaya Inc.'s IP telephony hardware and software components. These bundled -- yet customizable -- solutions include equipment selection, procurement and installation; local, long distance, international and toll-free calling; private numbering plans, collaboration tools and other advanced features; on-site technical assistance; and remote support. Global Crossing will serve as a single point of contact for the entire cutover, including switching from existing services to VoIP and conducting employee training.
"Global Crossing's Professional Services deliver value to overburdened internal IT departments by giving them access to a knowledgeable VoIP consultant who can build the solution that best fits their business needs and optimizes their equipment and networking resources," said Anthony Christie, Global Crossing's chief marketing officer. "Our Managed IP Telephony Solutions build on the extensive experience we've developed by providing advanced IP solutions to our enterprise customers, and our partnership with Avaya complements our core strength in this area."
Global Crossing will help enterprises configure equipment and services elements, and then will work with the customer and Avaya to develop a comprehensive implementation and installation plan for the entire VoIP solution, including all IP PBX and SIP trunking requirements. A multi-site enterprise will find that an IP PBX can typically serve multiple locations, providing significant cost savings. Solutions can be implemented on the enterprise premises or hosted in a Global Crossing colocation facility. Implementation managers from Global Crossing oversee the installation and ensure all aspects of the network are operational end to end. In addition, Global Crossing will manage and support existing customer equipment based on a successful site survey study.
After implementation, Global Crossing provides technical support for part replacement, real-time alarm monitoring, remote technical support and on-site assistance. Global Crossing also serves as the single point of contact for equipment and network services, as well as technical support.
"Global Crossing's partnership with Avaya for the delivery of Managed IP Telephony Solutions is a classic 'win-win' for enterprise customers," said Brian Washburn, principal analyst at Current Analysis. "Between Global Crossing's robust suite of VoIP services and Avaya's IP telephony hardware and software capabilities, enterprises are able to enjoy the benefits of a managed VoIP solution that aligns with their specific requirements and objectives."
Enterprises may also request a Global Crossing VoIP Network Readiness Assessment before equipment selection to help them analyze whether or not they are ready to migrate from a traditional Time Division Multiplexing (TDM) voice network environment to a converged IP network. The assessment measures network performance factors that can affect VoIP quality, such as delay, jitter, packet loss, reliability, availability, scalability, packet prioritization and overall network design.
"The complexities of IP telephony and unified communications are driving significant adoption to managed, and even hosted, VoIP offerings," said Dan O'Connell, research director at Gartner Dataquest Research. "Enterprises increasingly look to their carriers to integrate VoIP applications with the underlying IP transport infrastructure."
Customers may draw from the entire Global Crossing Enterprise VoIP Services portfolio to develop a complete VoIP solution that meets their needs. These services include the following:
-- VoIP On-Net Plus -- a fully integrated VoIP-based Voice Virtual Private
Network (VVPN) that provides location-to-location dialing, private
numbering plans and access to several industry-leading features, such
as VoIP Community Peering, VoIP Ready Access collaboration tools and
Cross Protocol Routing.
-- VoIP Outbound -- a national/domestic outbound calling service that
includes international dialing capabilities to more than 240 countries
worldwide, as well as the industry-leading VoIP Community Peering
feature.
-- VoIP Local Service -- an inbound local service that provides nationwide
Direct Inward Dialing/Direct Dial Inward (DID/DDI) functionality via a
single IP interconnection. Customers can eliminate the need for
traditional Foreign Exchange-type services by routing multiple market
originations to a single IP connection.
-- VoIP Toll Free -- a service that supports the completion of North
American Dial Plan toll-free numbers to customers via an IP-based
connection. All standard toll-free routing services are available.
For more information about Global Crossing VoIP Professional Services, view the Webcast or listen to the podcast posted at http://www.globalcrossing.com/enterprise/pro_svc/pro_svc_voip.aspx.
ABOUT GLOBAL CROSSING
Global Crossing (Nasdaq: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 29 countries worldwide, and delivers services to more than 600 cities in 60 countries and six continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Solutions and Global Crossing VoIP services, to approximately 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit http://www.globalcrossing.com or http://blogs.globalcrossing.com for more information about Global Crossing.
Statements in this press release about expected future events and financial results are forward-looking and subject to risks and uncertainties that could cause the actual results to differ materially, including risks referenced from time to time in the company's filings with the Securities and Exchange Commission. Global Crossing undertakes no duty to update information contained in this press release or in other public disclosures at any time.
CONTACT GLOBAL CROSSING:
Press Contacts
Rich Larris
+ 1 973 937 0153
PR@globalcrossing.com
Kendra Langlie
Latin America
+ 1 305 808 5912
LatAmPR@globalcrossing.com
Mish Desmidt
Europe
+ 44 (0) 1256 732 866
EuropePR@globalcrossing.com
Analysts/Investors Contact
Laurinda Pang
+ 1 800 836 0342
glbc@globalcrossing.com
GEN/PR1
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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