Global Crossing's VoIP Solutions Support Colorado's Fast-Growing Alpine Access
26 January 2007
Global Crossing (Nasdaq: GLBC), a leading global IP solutions provider, today announced that Alpine Access, Inc., the premier provider of customer contact solutions using the home-based employee model, is using Global Crossing's converged IP services to ease their network expansion, penetrate new markets and deliver superior customer service.
Recently named one of the fastest-growing large private companies in Colorado by the Denver Business Journal, Alpine Access is using Global Crossing's VoIP Local Service to expand the reach of their network and to support a rapidly growing agent workforce. Alpine Access recently announced that it is adding 500 employees in the Miami, Ft. Lauderdale, and Tampa, Fla., markets.
Global Crossing's VoIP Local Service(TM), a direct inward dial service, lets Alpine Access' "work-at-home" agents receive calls from customers simply by calling a local telephone number. Global Crossing's voice network accepts the call from the public switched telephone network, converts it to IP and transports it to its final destination via Global Crossing's MPLS IP-based network.
Agents also can access the call center's Voice over Internet Protocol (VoIP) network via Global Crossing's VoIP Toll Free service. In addition, customer service agents will be able to handle caller inquiries more effectively due to more streamlined connections between Global Crossing's network and Alpine Access' Web hosting facility.
"Alpine Access' home-based employee model has rapidly surfaced as the preferred customer care option for companies that want to communicate their brand quality to each customer on the phone. We support major brands, such as J. Crew, Office Depot and 1-800-Flowers, in addition to large financial services and travel organizations," said Rick Owens, vice president of technology for Alpine Access. "As our rapid growth continues, we need a solution that will help us bring our business model to new markets. Global Crossing's network reach, broad VoIP portfolio and extensive VoIP experience is helping us continue to deliver superior customer experience to existing and potential clients."
"Alpine Access' business model has attracted widespread attention from customers and job applicants," said Mike Toplisek, Global Crossing's senior vice president, enterprise sales. "Our global IP network and comprehensive converged IP services portfolio position us as one of the few service providers in the U.S. that can offer a VoIP direct inward dial service on a national scale. That network reach is proving crucial to the growth strategy of Alpine Access and their foray into new markets."
Global Crossing offers a complete portfolio of VoIP services, including Global Crossing VoIP Outbound(TM), VoIP On-Net Plus(TM), VoIP Toll-Free(TM) and VoIP Local Service(TM). This portfolio helps customers implement IP convergence, maximize telephony cost savings and reduce total cost of ownership. Global Crossing promotes the development of VoIP peering solutions and includes VoIP Community Peering as a feature in its outbound VoIP calling plans. Global Crossing is a leader in fully interoperable, secure VoIP services for enterprise and carrier customers and supports several access methods to connect to its VoIP service portfolio. These include Global Crossing's IP VPN service, Global Crossing Dedicated Internet Access and standard public Internet access.
Global Crossing was the first service provider to replace legacy switches with VoIP switches in its network core to enhance the seamless delivery of IP services. Today, it has replaced more than 25 percent of its Time Division Multiplexing (TDM) switches. By the end of the second quarter of 2006, IP interconnected VoIP traffic increased to nearly 300 million minutes per month, indicating the increase in IP originated and terminated traffic traversing Global Crossing's VoIP backbone. Global Crossing's VoIP platform currently carries an average of more than 2.5 billion minutes per month.
ABOUT GLOBAL CROSSING
Global Crossing (Nasdaq: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 29 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Solutions and Global Crossing VoIP services, to 36 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit http://www.globalcrossing.com or blogspot.globalcrossing.com for more information about Global Crossing.
ABOUT ALPINE ACCESS
Alpine Access provides customers with premium-quality customer contact services using exclusively home-based employees. The company's business model is proven to deliver access to an elite workforce that Alpine Access recruits, trains and manages on behalf of its clients. In addition to higher quality, the company's home-based model delivers unmatched operational efficiency, including higher occupancy rates, greater flexibility, and business continuity. Supported by business processes and technology developed over years of experience, Alpine Access' solution results in the greatest financial results for the company's clients and the highest level of service for their customers.
Alpine Access' publicly named partners include J.Crew, Office Depot, 1-800-Flowers, Park University and the Internal Revenue Service. The company also provides solutions for other large financial services, retail and public sector clients. Founded in 1998, Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information on the company's services, visit http://www.alpineaccess.com.
Statements in this press release about expected future events and financial results are forward-looking and subject to risks and uncertainties that could cause the actual results to differ materially, including risks referenced from time to time in the company's filings with the Securities and Exchange Commission. Global Crossing undertakes no duty to update information contained in this press release or in other public disclosures at any time.
CONTACT GLOBAL CROSSING:
Press Contacts
Scott Gardiner
+ 1 973 937 0430
PR@globalcrossing.com
Adriana Huerta
Latin America
+ 1 305 808 5919
LatAmPR@globalcrossing.com
Mish Desmidt
Europe
+ 44 (0) 1256 732 866
EuropePR@globalcrossing.com
Analysts/Investors Contact
Laurinda Pang
+ 1 800 836 0342
glbc@globalcrossing.com
CONTACT ALPINE ACCESS:
Press Contact
Cori Keeton Pope
+ 1 303 282 4981
ckpope@sjonespr.com
Sales Contact
David Parkhurst
+ 1 720 559 4755
dparkhurst@alpineaccess.com
GEN/PR1
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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