TeleTech Receives INTERNET TELEPHONY(R) Magazine's 2006 Product of the Year Award
24 January 2007
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider, announced today that Technology Marketing Corporation (TMC(R))'s INTERNET TELEPHONY magazine has named TeleTech's Retail Voice Portal as a recipient of a 2006 Product of the Year Award.
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The Retail Voice Portal is part of the TeleTech(R) OnDemand(TM) suite of hosted solutions and reinforces TeleTech's pioneering leadership in the BPO market. It allows big box and other Global 1000 retailers to have local store calls routed to a central location using a nationwide voice over Internet protocol (VoIP) network and an automated interactive voice response (IVR) system. The solution can result in significant financial benefits by generating thousands of dollars in additional revenue per day per store and providing greater in-store productivity for retailers.
The Retail Voice Portal allows local callers to tap into a centralized, consistent menu that provides local store information as well as a variety of other options. Callers are then quickly and efficiently routed to the most appropriate location. Local store staff are free to handle in-store customers while prospective customers can utilize contact center specialists for routine calls or complicated technical questions. Deployed quickly as a single system, there is no equipment, software or hardware to buy. A pilot program can be launched without the need to visit individual sites, with the first stores typically live within 90 days.
"INTERNET TELEPHONY is proud to bestow TeleTech with a 2006 Product of the Year Award. Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. "TeleTech has proven they are committed to quality and excellence while addressing real needs in the marketplace. We're proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future." A full list of Product of the Year winners will be published in the February, 2007 issue of INTERNET TELEPHONY magazine. (http://www.itmag.com)
"TeleTech's Retail Voice Portal offers the same high quality as a complete end-to-end traditional call without the switching and cost limitations of aging telephone networks," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "The Retail Voice Portal increases revenue and improves overall customer satisfaction by reducing and even eliminating inbound calls that are dropped, misdirected, or poorly handled."
TeleTech, a leader in serving the retail industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.
ABOUT TELETECH
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including e-commerce, professional sales, customer management, transaction- based processing, and database marketing services. TeleTech's comprehensive solutions include fully managed, OnDemand services including infrastructure, software, and business intelligence. TeleTech's ability to deliver innovative solutions globally over a centralized and standardized delivery platform ensures a high quality, consistent customer experience enabling clients to increase revenue, improve profitability, and develop stronger customer relationships around the world. TeleTech is a valued partner for clients that include Global 1000 businesses and governments. Approximately 60 percent of TeleTech's revenue is generated internationally with services offered from nearly every continent on the globe. For additional information, visit http://www.teletech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; risks associated with successfully integrating Direct Alliance Corporation ("DAC") and achieving anticipated future revenue growth, profitability, and synergies; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; achieving expected profit improvement in our International Business Process Outsourcing ("BPO") operations; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing clients and potential clients in order to achieve our Business Outlook; our ability to execute our growth plans, including sales of new products (such as TeleTech On Demand(TM); our ability to achieve our year-end 2006 and 2007 financial goals and targeted cost reductions set forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to profitability resulting in an impairment of its $13 million of Goodwill; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; risks associated with attracting and retaining cost-effective labor at our customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which we operate; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year ended December 31, 2005, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.
Source: prnewswire
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