EagleACD Receives Customer Interaction Solutions(R) Magazine's IP Contact Center Technology Pioneer Award
25 July 2006
EagleACD, a leading provider of IP hosted call center solutions, has earned 2006 IP Contact Center Technology Pioneer Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions(R) magazine (http://www.cismag.com). Customer Interaction Solutions, the leading publication in CRM, call centers and teleservices since 1982(TM), recognized EagleACD for its comprehensive IP hosted call center services, simple and unique "pay-per-use" pricing and global networking capabilities.
EagleACD has grown rapidly since launching its 'On Demand' call center services just over two years ago. With offices in the US, U.K., Spain, Italy and India, EagleACD provides hosted solutions to call centers worldwide that virtually eliminate the upfront investments and high on-going maintenance common with on-premise call centers. EagleACD allows organizations of any size to offer voice ACD, webchat, predictive dialing and emails over both a Public Telecom Network and an IP network. EagleACD have earned TMC Labs 2005 Award, CRM Excellence 2005 Award and Internet Telephony 2005 Excellence Award.
"This latest award for IP Contact Center Technology, highlights our approach to develop the application platform from the best of Industry hardware and software suppliers," said Kent Charugundla, founder and CEO of EagleACD. "EagleACD provides with the industry's only 'pay-per use' pricing model. In addition to growing industry recognition, such as this award, we are seeing a significant increase in call centers that are successfully taking advantage of our hosted services."
"To help readers understand the power of IP contact center solutions, the editors of Customer Interaction Solutions launched the IP Contact Center Technology Pioneer Awards to honor the most innovative and user-friendly solutions available in the market," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. EagleACD has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the burgeoning IP contact center industry. Also, EagleACD has proven its product is of high quality and is superior in its application.
The IP Contact Center Technology Pioneer Award highlights will be published in the July 2006 issue of Customer Interaction Solutions magazine.
About EagleACD
EagleACD is an affiliate of EagleNet companies. EagleNet companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service providers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleNet provides web based contact center services on a multi-tenant basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: http://www.eagleacd.com or http://www.eagle.net.
About TMC(R)
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
(*alexa.com is an amazon.com EagleACD that ranks Web sites by their
traffic levels. Neither alexa.com nor amazon.com is affiliated with
TMCNet.)
TMC Contact: EagleACD Contact:
Andrew Katz Harold Maddela
203-852-6800, ext. 279 212-200-200, ext.108
akatz@tmcnet.com hmaddela@eagle.net
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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