LiteScape Announces Successful VoIP Application Deployment at Needle & Rosenberg, P.C.
13 June 2006
LiteScape Technologies, Inc.(www.litescape.com) today announced that Needle & Rosenberg, P.C.(www.needlerosenberg.com) has purchased and deployed LiteScape's VoIPapplications for the legal vertical market to automate their call trackingand billing processes to clients. The solution has been deployed inmultiple locations to all employees including the firm's headquarters inAtlanta, GA and offices in San Diego, CA. Needle & Rosenberg is one of thelargest intellectual property law firms in the Southeast and offers a broadrange of services including patents, trademarks, copyrights, trade secrets,licensing and litigation in these areas.
"In the process of upgrading our telephone system, we needed a product thatwould allow us to track long distance calls by client matter numbers," saidRod Ochs, director of information technology at Needle & Rosenberg."Because we use Alpha characters in our matter numbers, we asked LiteScapeto make modifications to their existing application to sync up with ourexisting code system. Thanks to this customization, it's now really easy toenter client matter codes. The system allows us to quickly search and wesave time in finding numbers."
"Our flexible solutions allow customers to quickly customize their VoIPapplications," explains LiteScape's Rod Hamlin, executive vice president ofsales and marketing. "This flexibility and automation is what makesLiteScape's solution for the legal vertical the most widely deployed VoIPcall management system by legal and professional services firms."LiteScape's collaboration solutions also include OnCast Directory, whichgives legal professionals the ability to search and dial across multiplesites and view Presence availability before making a call. Collaboration issimplified with a one-click feature to initiate or join a conference call.OnCast Directory can also be used to broadcast to individuals or groups formulti-media training to increase productivity, or to send emergency alertsand create a safer work environment.
Rod Ochs adds, "The user interface makes it very simple to use. Once youfind and use a matter code, it 'learns' it for future use and is easilyaccessible again." With LiteScape, the process of tracking calls isautomated and integrates with existing accounting systems. All calls aretracked and billed and manual reconciliations are eliminated, thuscapturing lost revenue and saving time in the process.
In additional to its legal solution, LiteScape offers a full line ofsolutions for the retail, government, financial, healthcare, and educationverticals, which are delivered quickly with proven ROI. These solutionsenable secure, real-time collaboration comprised of voice, data, and imagestreams that can be coordinated and simultaneously delivered to various IPdevices. For example, with the push of a single button, users can inviteand join participants to on-demand teleconferences, videoconferences orweb-collaboration meetings from their desktops, IP phones and wirelessdevices, automating and simplifying what is normally a cumbersome process.
LiteScape markets its products globally through reseller relationships andstrategic partnerships with Bell Canada, Cisco, and Avaya. The company'sVoIP solutions are relied on by hundreds of organizations in a broad arrayof industry segments to increase the value of enterprise-wide IPdeployments.
About LiteScape Technologies
LiteScape enhances the value of IP-based networks through secure,personalized collaboration and communication. By communications-enablingtelephones with interactive voice, text and image capabilities, LiteScapesolutions improve business processes, employee productivity and thecustomer experience. The company's products provide VoIP Collaborationsolutions for personalization (converged CRM) and security (identitymanagement). LiteScape markets its products globally through value-addedresellers and strategic partners including Bell Canada, Cisco, and Avaya.Headquartered in Redwood Shores, California, LiteScape is privately heldand funded by top tier investors. For additional information, please visitwww.litescape.com or email info@litescape.com
Contact:Jason Mandell and Melissa BilesLaunchSquad415-625-8555Email Contact
Sally BaggettDirector, Marketing CommunicationsLiteScape Technologies, Inc.650-292-0322Email Contact
SOURCE: LiteScape
Source: marketwire
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