UCN Receives Customer Interaction Solutions(R) Magazine's 'CRM Excellence' Award for 2006
30 May 2006
UCN, Inc. (OTC Bulletin Board: UCNN), a provider of on-demand contact center software and business telecommunication services delivered over the UCN national VoIP network, announced today that Technology Marketing Corporation (TMC(R))'s Customer Interaction Solutions(R) magazine (http://www.cismag.com) has named inContact(TM) as a recipient of a CRM Excellence Award for 2006. Customer Interaction Solutions (CIS) has been the premier publication in the CRM, call center and teleservices industries since 1982.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. UCN has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of CIS. The CRM Excellence Award winners for 2006 will be published in the May and June issues of the magazine.
"We are very pleased with the magazine's recognition of inContact, our unique contact handling application technology that, when integrated with an existing customer contact database application on the customer's premises, can control the quality of the customer contact more completely, from the moment a voice call is answered until the rep has completed the interaction, right on through to an automated follow-up survey to capture the customer's immediate reaction to their contact experience," said Paul Jarman, UCN CEO.
About TMC(TM)
Technology Marketing Corporation (TMC) publishes two print magazines, five digital publications and five online publications covering a number of technology markets, including CRM, IP/VoIP, WiFi, and speech recognition. The company also produces five expos and conferences. TMCnet.com, the online presence, publishes more than 25 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
About UCN, Inc.
UCN (OTC Bulletin Board: UCNN) is a provider of contact handling software services and business voice services, delivered over its national VoIP network. The inContact(TM) suite of products includes an integrated package of advanced contact handling, reporting and administration applications and inControl(TM), a unique, rapid application development tool. To learn more about UCN visit http://www.ucn.net.
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward- looking statements.
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
Related Articles
|
