BellSouth Business Services Excellence Acknowledged by Third Parties
16 May 2006
BellSouth (NYSE: BLS) announced today that the company has received internationally recognized certifications and superior rankings for its service excellence in business markets. These certifications and rankings are associated with the Metro Ethernet Forum, the International Organization for Standardization and J.D. Power and Associates.
"The recent awards and certifications place BellSouth within an elite group of service providers, and help maintain the company's position as an industry leader in the business market," said Dick Anderson, vice chairman and president - Business Markets, BellSouth.
BellSouth Ethernet Service certified by Metro Ethernet Forum
BellSouth is one of only seven service providers in the world to receive Metro Ethernet Forum Service Provider Certification for its Metro Ethernet Service, a high-speed fiber optic network service.
The Metro Ethernet Forum is an industry interest group made up of both network equipment manufacturers and service providers. The Metro Ethernet Forum is influential in establishing service standards for Ethernet and providing guidance for future development of the product around the world.
The Carrier Ethernet Certification Program, put together by the Metro Ethernet Forum's technical committees and launched in 2005, incorporates nine Metro Ethernet Forum Carrier Ethernet standards across five groups of carrier-class attributes, including scalability, protection, quality of service, TDM support and services management.
Metro Ethernet Forum certification provides customers with additional assurances that BellSouth Ethernet services conforms to high industry standards. BellSouth expects customers to soon demand that service providers carry the Metro Ethernet Forum certification and the company has already differentiated itself with its recent recognition. BellSouth has 266 Ethernet switches and 5.2 million miles of fiber in its regional network and is currently one of the top three Ethernet service providers in the U.S., based on market share data.
BellSouth Communication Systems earns ISO 9001:2000 certification
BellSouth Communication Systems recently attained IS0 9001:2000 certification. As the customer premise equipment arm for BellSouth Business Markets, BellSouth Communication Systems provides equipment installation, maintenance, upgrades and managed services to BellSouth business customers. For BellSouth business customers, achieving ISO 9001:2000 certification is unbiased proof of the team's unyielding commitment to quality and service excellence.
The International Organization for Standardization (ISO), formed in 1947, is the world's largest developer of standards. Since then, ISO has developed more than 15,000 International Standards. The ISO 9000 family of standards, one of the most widely recognized standards internationally, focuses on quality requirements for business-to-business dealings.
Achieving certification puts an internationally recognized framework of standards around BellSouth's management processes and service delivery. The scope of certification applies to procurement, installation, management and maintenance of communication systems for commercial customers.
BellSouth Earns Top Honors in J.D. Power and Associates Business Local and
Long Distance Telephone Service Satisfaction
BellSouth ranks highest in satisfying business customers with both local and long distance telephone service, according to the J.D. Power and Associates 2006 Major Provider Business Telecommunications Voice Services Study(SM) released last month.
The J.D. Power and Associates 2006 Major Provider Business Telecommunications Voice Services Study measures satisfaction among small, mid-size and large business customers in the U.S. with both local and long distance telephone service providers. Overall satisfaction is measured using seven factors: performance and reliability; billing; sales representatives/account executives; company image; cost of service; offerings and promotions; and customer service.
BellSouth ranks highest in overall satisfaction among both local service providers and long distance service providers. The company led all local service providers in six of the seven factors: customer service; billing; performance and reliability; sales representatives/account executives; company image; and offerings and promotions. BellSouth led all long distance service providers in five of the seven factors: billing; performance and reliability; sales representatives/account executives; company image; and offerings and promotions.
"BellSouth's record of recent recognition in the business space validates the company's focus on developing solutions that meet the complex and changing needs of customers," said Mark Winther, group vice president and general manager - Worldwide Telecommunications, IDC.
For more information about BellSouth voice and data solutions for large business customers, visit http://www.bellsouthlargebusiness.com.
About BellSouth Corporation
BellSouth Corporation is a Fortune 500 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 55.8 million customers.
Backed by award-winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers(R), residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular(R) Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers print and online directory advertising through The Real Yellow Pages(R) and YELLOWPAGES.COM(TM) from BellSouth.
BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace. More information about BellSouth can be found at http://www.bellsouth.com.
Source: prnewswire
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