DocuDirector Introduces Mobile Dispatching System
25 September 2005
Can an Independent Contractor courier expand his or her business and develop new delivery accounts without spending a fortune on office space, dispatching personnel, delivery tracking software and communications devices. The answer is yes! DocuDirector, a division of MasterTrac Software, (www.MasterTrac.com), has introduced a Mobile Dispatching System called DocuDirector Dispatch Manager for BlackBerry(DM4BB).
With DDM4BB, anybody can run a delivery service on a shoestring budget. By today’s standards, to start a courier service, you would not only require knowledge of the courier business, but you would also need a vehicle, an office, a receptionist/dispatcher, a cell phone and other communications devices. Additionally, in order to compete on the same level as most successful, larger local courier services, a very expensive delivery software program and web page for order taking, dispatching and tracking purposes is a must.
DDM4BB is an all in one solution that was designed to provide affordable MOBILE web based delivery ordering, dispatching and package tracking for small to medium sized courier businesses. Blackberry and other hand held wireless devices are relatively new communications technology that features multi-functionality including; cell phone, walkie-talkie, GPS, email and web browsing capabilities. Web browsing is the key.
This is how DDM4BB works. DocuDirector operates a web server that allows courier customers to go online to order delivery services. The order goes directly to the courier's BlackBerry,(no dispatcher!). The courier business owner reads the delivery request on his hand held BlackBerry dispatch screen. (Desktop or laptop based dispatching is also included). The owner/operator can then electronically notify his or her customer that the delivery request has been accepted. The courier company owner can either service the delivery or assign it to another driver, right from the BlackBerry. Delivery drivers also use DDM4BB to document each phase of a delivery including the name of the person that signed for the delivery. The customer can go online and track the delivery from start to finish. Records of all deliveries are recorded for tracking and monthly invoicing.
Because of this exciting new technology, small start up courier services can operate like the large, high tech courier businesses without sacrificing the personal touch that small mom and pop delivery companies are famous for; which is a great reason for courier business owners to stay mobile. After all, it's always terrific service that brings in new customers and it's that same level of service that keeps them loyal for years to come!
Source: PR Web
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