SuccessFactors Continues Demonstrating Relentless Customer Focus During Reebok-Hosted User Forum
9 July 2005
SuccessFactors, Inc., the market and Web business application leader in on-demand workforce performance management, continued to showcase unwavering commitment to customer success during the most recent customer-hosted user forum at the Reebok corporate headquarters in Canton, Massachusetts.
During the event, SuccessFactors users previewed and responded to SuccessFactors’ product roadmap, exchanged best practices information and offered information about their individual business drivers and the corresponding technology needs. Attendees confirmed the value of this customer-sponsored SuccessFactors forum through surveys which indicated that 100% of those in attendance felt overall satisfaction with the event and would participate in another forum this year. Additional customer-hosted forums are scheduled to be held throughout different regions in the United States over the remainder of the calendar year.Customers previewed groundbreaking, new product reporting and analytics functionality that will be in general availability early this fall and will provide a deeper, richer insight into each individual customer’s performance management process.
“SuccessFactors is a very important business and technology partner to Reebok and we were delighted to provide the venue where SuccessFactors users could impact and influence product direction” said Bob Myers, Senior Vice President of Human Resources, Reebok International. “A two-way dialogue in any business relationship is essential and after participating in the forum, it’s clear that SuccessFactors is listening and responding to customers’ requirements for success.”
The user forums, which function as a complement to SuccessFactors’ other customer-facing events including monthly online user meetings, monthly online product updates and systematic annual customer reviews, provide SuccessFactors’ over 200 customers from all industry sectors with the opportunity to directly communicate with SuccessFactors. During the Reebok-hosted forum, customers previewed groundbreaking, new product reporting and analytics functionality that will be in general availability early this fall and will provide a deeper, richer insight into each individual customer’s performance management process. Customers also assessed implementation best practices during a panel discussion led by SuccessFactors’ customer Kimberly Clark and reviewed business and implementation strategies of other SuccessFactors customers.
“SuccessFactors technology has provided insights that did not seem possible with any other workforce performance management provider,” said Natalie Wadzinski, Policy Developer, Commonwealth of Massachusetts. “During this user forum, we were able to examine the upcoming product roadmap, share our questions and concerns, as well as provide insight into how the Commonwealth has leveraged SuccessFactors technology to provide strategic value to our organization.”
“In addition to providing best-in-class on-line management applications, SuccessFactors is also committed to providing our customers with the most consistent and comprehensive levels of customer results and satisfaction for their workforces” said Lars Dalgaard, SuccessFactors CEO. “By hosting these interactive user forums, SuccessFactors customers have dynamic venues to learn more about our constantly evolving product, a platform to engage with peers and an opportunity to build local communities of information and key contact points.”
Continued Dalgaard, “Most importantly, the forums allows representatives from all areas of SuccessFactors to continue to stay close to the latest needs of our customers, and do something about them.”
Attendees also participated in interactive presentations from keynote-speaking customers including Ruth Bramson, Chief Human Resources Officer of the Commonwealth of Massachusetts, on the business value of a SuccessFactors implementation. Product roadmap presentations from SuccessFactors’ CEO Lars Dalgaard and Vice President of User Experience Linda Itskovitz were well attended and the event concluded with an open Q&A session with SuccessFactors executive management and a live, product capabilities presentation from Dalgaard.
About SuccessFactors:
With the highest industry renewal rate, SuccessFactors is the established global leader in providing on-demand, Web-based, integrated workforce performance management solutions. SuccessFactors, founded in 2001, delivers software and solutions that help companies implement effective workforce performance management strategies that align employee performance with bottom-line business results. The company has over 1,000,000 users from more than 200 customers across all industry sectors, including Textron, General Motors, Cooper Tire & Rubber Company, Invitrogen, MasterCard International, Volkswagen of North America, McKesson, Reebok, MeadWestVaco, PG&E, Lancaster General Hospital, Riggs Bank, Grant Thornton, Friendly’s Ice Cream and HP Hood. SuccessFactors is headquartered in San Mateo, CA. and has multiple worldwide offices. The applications are being used in 56 countries and are available in multiple languages. For
more information, visit www.successfactors.com or call 1-800-809-992.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.
Source: PR Web
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