Equant Ranked Best Global IP VPN Provider for All-Round Service
29 April 2005
Equant (Euronext Paris: EQU) (NYSE: ENT - News), has been recognised as providing best 'derived overall satisfaction' in its sector, in Telemark's 12th worldwide survey of users' opinions.
The recognition from Telemark Services Ltd, a leading market intelligence firm specialising in customer satisfaction for the telecommunications industry, confirms that Equant surpasses competitors BT, AT&T, Cable & Wireless, Infonet, MCI and NTT on the IP VPN service attributes identified as most important by customers.
The results are based on a sample of 288 people who participated in the survey giving 8184 responses in total.
The award endorses Equant's ongoing commitment to being a services-based company and aligning its entire organisation around customer priorities. This has resulted in Telemark's highest overall satisfaction rating, based on an assessment of customer satisfaction levels across five categories: Network Operation, Network Installation, Customer Support, Meeting Requirements, Pricing and Billing.
Equant's full assessment, published in the report, also shows a high percentage of good, excellent and outstanding results, across the board. Since the report measures satisfaction against benchmark standards, all performances are assessed against thresholds that reflect a range of satisfaction levels.
Alexandre Gouvea, senior vice-president, Customer Services and Operations at Equant, said: "It is extremely positive to see Equant's commitment to customer needs recognized in this latest Telemark report, as we maintain a strong focus on customer service across the entire organisation. Equant has concentrated on delivering global networks, whilst providing dedicated local services and support in every corner of the world. It is this which sets us apart from our competitors in terms of customer satisfaction ratings."
According to Janet Watkin, Director at Telemark, "Important for any service provider is an indicator of how perceived performances reflect the strength of the whole organisation. Telemark offers such a measure: it is the 'Overall Satisfaction' as derived from every response to every question, simply referred to at Telemark as the derived overall result. This indicator shows Equant is perceived as the strongest operator for satisfying international customers, based on Telemark's findings. These findings overall are consistent for Equant, both in the latest snapshot report, just published, and also in the moving annual assessment of cumulative data."
The report compared the performance of seven global operators - BT, AT&T, Cable & Wireless, Equant, Infonet, MCI and NTT - on the IP VPN service attributes identified as most important by customers.
About Equant
Equant (NYSE: ENT - News; Euronext Paris: EQU) is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers' key business processes. Equant serves thousands of the world's top companies, with the industry's most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction.
About Telemark Services Ltd.
Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com.
This release may contain projections or other forward-looking statements related to Equant that involve risks and uncertainties. Readers are cautioned that these statements are only predictions and may differ materially from actual future results or events. Readers are referred to the documents filed by Equant with the SEC, specifically the most recent filing on SEC Form 20-F, which identifies important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including, among other things, risks relating to our history of operating losses, the unpredictability of growth in our industry, the fact that the interests of France Telecom, our largest shareholder, may differ from the interests of our other shareholders, changing technology, uncertain and changing regulatory restrictions, currency fluctuations, dependence on suppliers, network security issues, intense competition in our industry, and volatility of our stock price. All forward-looking statements are based on information available to Equant on the date hereof, and Equant assumes no obligation to update such statements.
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Contact:
Equant Media Relations
Global and Europe
Frederic Gielec, +33 1 46 46 2189
frederic.gielec@equant.com
or
North and Latin America
Elizabeth Mayeri, +1 212 251 2086
elizabeth.mayeri@equant.com
or
Asia Pacific
Lydia Tan, +65 6335 6885
lydia.tan@equant.com
or
Online Pressroom
www.equant.com/press
or
Equant Investor Relations
Ashley Rayfield, +44 208 321 4581
ashley.rayfield@equant.com
or
France
Isabelle Guibert, +33 1 46 46 99 53
isabelle.guibert@equant.com
or
France Telecom Press Office
Nilou du Castel, + 33 1 44 44 93 93
nilou.ducastel@francetelecom.com
Cathy Excoffier, + 33 1 44 44 93 93
cathy.excoffier@francetelecom.com
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Source: Equant
Source: Business Wire
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