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Stratasoft's StrataSIP Web Agent is honored with Customer Interaction Solutions 2005 IP Contact Center Technology
26 April 2005
Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR - News) and a worldwide provider of essential contact center solutions, is proud to announce its StrataSIP Web Agent contact center application has been recognized with the Customer Interaction Solutions Magazine 2005 IP Contact Center Technology Pioneer Award.
The editors of Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine have announced the winners of the magazine's 2005 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982(TM).
Stratasoft's StrataSIP Web Agent is a Voice over Internet Protocol (VoIP)-enabled soft phone that utilizes Session Initiation Protocol (SIP) on the StrataDial.VC2 call center software suite. StrataDial.VC2 includes full support of remote call center agents for processing both inbound and outbound (blended) calls.
StrataSIP Web Agent allows agents to connect remotely to the StrataDial.VC2 call center software suite with a windows-based PC, high-speed internet connection and USB headset. The StrataSIP Web Agent client achieves optimal voice quality by automatically choosing the compression codec based on available bandwidth so the agents and customers receive the highest voice quality possible for each connection.
New this year, the 2005 IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.
"Customer Interaction Solutions realizes that technology is the key to the success of any call center, as we have been editorially covering call center technology over two decades. We also realize that with new products and new categories of products in the call center space, it can be strenuous and difficult for our readers to knowledgeably keep up with the latest, greatest products and service," notes Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. He continues, "This is why we are offering this award program for the first time, so we may judge the 'best of the best' in IP contact center technology, or companies' products that offer stand-out features, functions or capabilities -- setting them apart from others in the space -- and then offer our findings to our readers."
According to Jason Pace, Vice President of Sales and Marketing for Stratasoft, "We're proud to earn this award and recognition from Technology Marketing Corporation; they see hundreds of new solutions every year, and for StrataSIP Web Agent to be honored with this award is yet another validation of Stratasoft's leading contact center technology solutions."
About Customer Interaction Solutions magazine
#1 in CRM, call centers and teleservices since 1982! Since 1982 Customer Interaction Solutions magazine has been the voice of the customer interaction center, CRM and teleservices industries. Senior management decision makers, as well as customer interaction professionals, have relied upon us to keep them current in the most critical technologies and services for the customer interaction center. Customer Interaction Solutions has an unsurpassed history of excellence and award-winning editorial quality that strives to keep you up to date with the industry's latest technology happenings. For more information, visit www.cismag.com.
About TMC® (Technology Marketing Corporation)
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
About Stratasoft Inc. and I-Sector Corporation:
Stratasoft is a wholly owned subsidiary of Houston-based I-Sector Corporation (AMEX:ISR - News) and is an acknowledged technology leader in professional contact center systems. Stratasoft has a comprehensive patent portfolio that includes predictive dialing, predictive dialing algorithms, contact center database management, contact center campaign scripting and contact center management systems. Its product line consists of StrataSIP Web Agent -- 2004 Product of the Year award winner from Customer Inter@ction Solutions®, StrataDial.VC2 -- Virtual Contact Center, a 2002 Product of the Year award winner from both Customer Inter@ction Solutions® and Communications Solutions® magazines, and StrataVoice, an Unattended Message Notification System. All of Stratasoft's products incorporate functionality that is 100% customer-driven and are designed to maximize productivity in any contact center application. Learn more about Stratasoft Inc. on the Web at www.stratasoft.com. Information about I-Sector Corporation can be found at www.I-Sector.com.
Safe Harbor Statement:
The statements contained in this document that are not statements of historical fact, including, but not limited to, statements identified by the use of terms such as "anticipate," "appear," "believe," "could," "estimate," "expect," "hope," "indicate," "intend," "likely," "may," "might," "plan," "potential," "project," "seek," "should," "will," "would," and other variations or negative expressions of these terms, are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties. The actual results of the future events described in the forward-looking statements in this document could differ materially from those stated in the forward-looking statements due to numerous factors, including:
Market and economic conditions
Risks associated with entry into new markets
The ability to attract and retain key management, sales and technical staff
Catastrophic events
Uncertainties related to rapid changes in the information technology industry
Other risks and uncertainties set forth from time to time in I-Sector's public statements and its most recent annual report on Form 10K for 2004 and other public reports and filings
Recipients of this document are cautioned to consider these risks and uncertainties and to not place undue reliance on these forward-looking statements. The company expressly disclaims any obligation or undertaking to update or revise any forward-looking statement contained herein to reflect any change in the company's expectations with regard thereto or any change in events, conditions or circumstances upon which any statement is based.
Trademarks:
"Stratasoft," "StrataDial," "StrataVoice" and "Dynacall" are registered trademarks of Stratasoft, Inc. in the United States and certain other countries.
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Contact:
Stratasoft Inc.
Jason Pace, 713-795-2607
Jason.Pace@Stratasoft.com
or
I-Sector Investor Relations:
PR Financial Marketing LLC.
Jim Blackman, 713-256-0369
jimblackman@prfinancialmarketing.com
or
TMC
Michael Genaro, 203-852-6800, ext. 142
mgenaro@tmcnet.com
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Source: Stratasoft Inc.
Source: Business Wire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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